Frequently Asked Questions
Where can I buy Arc'teryx LEAF products?
Arc'teryx products are available from specialty outdoor clothing and equipment retailers around the globe. To see a global list of authorized LEAF dealers, please visit our store finder.
Who can buy LEAF products?
The following personnel are eligible to purchase LEAF product via our retailers.
- All active duty service personnel and units
- All active duty law enforcement officers and agencies
- Select other government personnel and agencies
- Security personnel and companies on government contracts
- Employees of select LEAF equipment manufacturers
What is BERRY compliance?
BERRY Compliant products are 100% American made —this includes all the materials and the labour required to make the product. Arc'teryx works in conjunction with US supply and manufacturing facilities to ensure that our BERRY compliant products meet the full production requirements.
How are LEAF products tested?
LEAF products are tested by military personnel in real-life situations during the course of their deployment. We solicit their feedback and suggestions in order to improve our designs before our products are sent to production.
What colour is 'Crocodile'?
Crocodile is a custom khaki-green colour designed by Arc'teryx to work in a number of different environments. Crocodile is a 'no-spec' colour which means that it is not assigned to any particular military organization as part of their uniform fabric allocation.
What colour is 'Wolf'?
In situations with marginal light, or from a distance, the greyscale tone of most surfaces appears as dark grey. Concrete, glass, asphalt and rooftops are common modern backgrounds. These typical urban and industrial environments are often subject to low ambient light and shadows. In these conditions, black stands out of the shadows, is easily identifiable and can be clearly defined.
Wolf introduces a covert tonal shade for law enforcement purposes in urban environments. The Wolf colourway is a practical uniform for Law Enforcement/SWAT and Military Special Forces use.
Can we ship to US deployed soldiers (APO's)?
Yes, we can ship to US deployed soldiers. Please contact a LEAF Customer Service Representative if you have specific shipping requirements. Contact Us
Can I get a catalog?
Arc'teryx promotes environmental conservation by not printing paper catalogs for each season.
How can I determine which size will fit me best?
What is the Arc'teryx Limited Warranty?
Arc'teryx is proud of the quality and performance of all our products. Items covered under our Limited Warranty will be replaced or repaired at the discretion of Arc'teryx for the practical product lifespan. Product damaged through wear and tear, misuse, or neglect may be repaired at a reasonable price. A detailed FAQ about our Limited Warranty can be found here.
How can I get advice on washing or maintaining my Arc'teryx items?
We've prepared some general guidelines on proper care and maintenance of most Arc'teryx products. Due to the technical nature of many of our products, we recommend adherence to these steps in order to maintain optimum performance and to extend the useful lifespan of your products. Please visit our Product Care page for additional information.
I'm considering purchasing an Arc'teryx item; how can I be sure it's authentic?
Purchasing Arc'teryx items from authorized retailers will ensure the product you buy is authentic and supported by the Arc'teryx Limited Warranty. Items offered for sale by individuals or third-party websites may still be authentic, but consumers should adopt a "buyer beware" mentality and exercise common sense. Visit our Counterfeit Information page for details on identifying features that sets Arc’teryx apart.
Where are Arc'teryx products manufactured?
Arc'teryx maintains strict controls over the entire product design and manufacturing process. An in-house roster of extraordinarily talented product designers and fabric technicians are responsible for developing the patterns, colors and technological innovations that comprise every Arc'teryx product.
Arc'teryx owns and operates its own factory in the Vancouver, British Columbia area where a significant portion of our items are manufactured. This factory has played an integral role in developing and perfecting many of the unique construction methods used to produce Arc'teryx products. As a worldwide leader in manufacturing, Arc'teryx also utilizes production facilities in several other countries.
All Arc'teryx products are constructed with the highest quality materials and are individually inspected and tested to the same exacting standards regardless of production origin.
What differentiates Arc'teryx and its products from others?
At Arc'teryx, we are dedicated to a founding principle – improving product performance through technical innovation. Our employees are passionate outdoor enthusiasts who continuously seek solutions to improve performance and enhance the enjoyment of our favorite activities.
We build our products from the ground up to meet a specific need or challenge. Moving beyond the edge of the established design frontier, we consistently break new ground with unconventional design concepts and advanced construction techniques. Each new development further stimulates the evolutionary process, expanding our creative horizon and initiating a new cycle of innovation.
Throughout the process, quality and durability remain paramount. In our quest for performance, our product engineers source – and sometimes develop – the most advanced materials available.
These high-performance materials are fused with forward-thinking designs through innovative construction techniques that yield unparalleled craftsmanship. If imitation is a form of flattery, the world has flattered us through countless attempts to recreate Arc'teryx-driven innovations.
Finally, Arc'teryx requires that each item manufactured be individually inspected to ensure it meets our exacting standards; each Arc'teryx item is covered for the practical lifespan of the product.
Arc'teryx is evolution in action.
Can't Find what you are looking for?
For purchasing or product inquiries, visit your local authorized Arc’teryx LEAF dealer. Our store finder can help point you in the right direction.
Need help from an Arc’teryx Customer Service Representative?
Send us your question.
Estimated reply time is 2 to 3 business days.