PRODUCT SERVICE REQUEST

For repairs, DIY supplies (patches, replacement zipper sliders), or to make a Warranty inquiry, connect with our Guest Services team by submitting an online Product Service Request below. Ensure to upload the required photos before submitting your request to speed up the assessment process. The estimated time for us to review your request is currently 2-3 business days.

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PRODUCT INFORMATION

PRODUCT ISSUE

IMAGES

Help us identify the available options for your gear and speed up the assessment process by uploading the recommended photo types listed below (up to 25MB per image). Submitting more than one product? Please upload the required photos for each.

        


Full view of the front

Full view of the back

Specific issue on the product

Inner product label

Note: Adding additional pictures will replace the existing ones. Please ensure all files you would like to upload are selected at the same time.


Please agree to the conditions of the Arc'teryx Limited Warranty , or prior warranty if such warranty applies to you. 

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