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LEAF Customer Service:
1.855.201.5307
(Toll-Free in North America)
or 604.960.3001 (International)
Fax: 604.904.3692

9:00 AM - 5:00 PM PST
Monday - Friday

or Click Here To Contact Us

Frequently Asked Questions

Where can I buy Arc'teryx LEAF products?

Arc'teryx products are available from specialty outdoor clothing and equipment retailers around the globe, or through our Arc'teryx LEAF online store. To see a global list of authorized LEAF dealers, please visit our Where to Buy page, or to apply for the LEAF purchase program, please visit our How to Apply page and complete our online Application Form.

Who can buy LEAF products?
  • All active duty service personnel and units
Law Enforcement:
  • All active duty law enforcement officers and agencies
Other:
  • Select other government personnel and agencies
  • Security personnel and companies on government contracts
  • Employees of select LEAF equipment manufacturers
NOT eligible to purchase:
(At this time, the following organizations are not eligible to purchase LEAF products.)
  • EMT's
  • First Responders
  • Search & Rescue
  • Firefighters
  • Certain countries or regions

Can I buy LEAF products for someone else?

No, only those people who have been approved to purchase LEAF products may buy them for themselves.

What is BERRY compliance?

BERRY Compliant products are 100% American made —this includes all the materials and the labour required to make the product. Arc'teryx works in conjunction with US supply and manufacturing facilities to ensure that our BERRY compliant products meet the full production requirements

Are all sales final?

Yes, all sales are final, however we provide a full warranty service. If you wish to learn more about our warranty policy, please visit our Product Returns information page

How are LEAF products tested?

LEAF products are tested by military personnel in real-life situations during the course of their deployment. We solicit their feedback and suggestions in order to improve our designs before our products are sent to production.

What colour is 'Crocodile'?

Crocodile is a custom khaki-green colour designed by Arc'teryx to work in a number of different environments. Crocodile is a 'no-spec' colour which means that it is not assigned to any particular military organization as part of their uniform fabric allocation.

What colour is 'Wolf'?

In situations with marginal light, or from a distance, the greyscale tone of most surfaces appears as dark grey. Concrete, glass, asphalt and rooftops are common modern backgrounds. These typical urban and industrial environments are often subject to low ambient light and shadows. In these conditions, black stands out of the shadows, is easily identifiable and can be clearly defined.

Wolf introduces a covert tonal shade for law enforcement purposes in urban environments. Available in the new Drac Jacket and Drac Pant, Bravo Jacket and new Naga Hoody, the Wolf colourway is a practical uniform for Law Enforcement/SWAT and Military Special Forces use.

Can we ship to US deployed soldiers (APO's)?

Yes, we can ship to US deployed soldiers. Please contact a LEAF Customer Service Representative if you have specific shipping requirements. Contact Us

Can I get a catalog?

Arc'teryx promotes environmental conservation by not printing paper catalogs for each season.

How can I determine which size will fit me best?

General sizing information for Arc'teryx LEAF products is included on our Sizing Charts page.
To determine how to best fit yourself for an Arc'teryx backpack, please visit our Pack Fit Guide page

For questions on specific sizing details, contact an Arc'teryx Product Specialist at 1-855-201-5307 or send us your question using the Contact Us form

What is the Arc'teryx warranty policy?

Arc'teryx proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced, repaired, or refunded at the discretion of Arc'teryx for the practical lifetime of the product. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge. Details on our warranty and repair program can be found on our Warranty and Repair Policy page

How can I get advice on washing or maintaining my Arc'teryx items?

We've prepared some general guidelines on proper care and maintenance of most Arc'teryx products. Due to the technical nature of many of our products, we recommend adherence to these steps in order to maintain optimum performance and to extend the useful lifetime of your products. Please visit our Product Care page for additional information

How do I qualify / apply for the Pro Purchase Program?

Arc'teryx designs and builds its products to meet the demanding needs of outdoor professionals. Qualifying organizations may purchase gear directly from Arc'teryx at a substantial savings. To learn whether your organization qualifies for the Arc'teryx Pro Purchase Program please visit our Pro Purchase website at pro.arcteryx.com.

I'm considering purchasing an Arc'teryx item; how can I be sure it's authentic?

Purchasing Arc'teryx items from authorized retailers will ensure the product you buy is authentic and supported by the Arc'teryx Warranty Program. Items offered for sale by individuals or third-party websites may still be authentic, but consumers should adopt a "buyer beware" mentality and exercise common sense.

Where are Arc'teryx products manufactured?

Arc'teryx maintains strict controls over the entire product design and manufacturing process. An in-house roster of extraordinarily talented product designers and fabric technicians are responsible for developing the patterns, colors and technological innovations that comprise every Arc'teryx product.

Arc'teryx owns and operates its own factory in the Vancouver, British Columbia area where the majority of our items are manufactured. This factory has played an integral role in developing and perfecting many of the unique construction methods used to produce Arc'teryx products. As a worldwide leader in manufacturing, Arc'teryx also utilizes production facilities in several other countries, including America, China, Vietnam, Taiwan and New Zealand.

All Arc'teryx products are constructed with the highest quality materials and are individually inspected and tested to the same exacting standards regardless of production origin.

What differentiates Arc'teryx and its products from others?

At Arc'teryx, we are dedicated to a founding principle – improving product performance through technical innovation. Our employees are passionate outdoor enthusiasts who continuously seek solutions to improve performance and enhance the enjoyment of our favorite activities.

We build our products from the ground up to meet a specific need or challenge. Moving beyond the edge of the established design frontier, we consistently break new ground with unconventional design concepts and advanced construction techniques. Each new development further stimulates the evolutionary process, expanding our creative horizon and initiating a new cycle of innovation.

Throughout the process, quality and durability remain paramount. In our quest for performance, our product engineers source – and sometimes develop – the most advanced materials available.

These high-performance materials are fused with forward-thinking designs through innovative construction techniques that yield unparalleled craftsmanship. If imitation is a form of flattery, the world has flattered us through countless attempts to recreate Arc'teryx-driven innovations.

Finally, Arc'teryx requires that each item manufactured be individually inspected to ensure it meets our exacting standards; each Arc'teryx item is guaranteed for the practical lifetime of the product.
Arc'teryx is evolution in action.

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